Pets Are Lucky
If an item arrives damaged or defective, please contact us immediately. We will re-send a replacement, or refund your order upon return of the original item. All postage will be paid by us.
If you're not satisfied with your purchase, or simply change your mind, you may return the product within 14 days of delivery. Product must be clean, un-used, odor free and in its original packaging. Return postage must be paid by you.
All refunds will be issued to original credit card used.
All items are subject to a 18% restocking fee:
- Litter Kwitter – not eligible for return and will not qualify for a credit.
- Litter1Kit - not eligible for return and will not qualify for a credit.
- Piddle Place - not eligible for return and will not qualify for a credit.
- Doggles – must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.
- Breezeguards are not returnable, as they are custom made to order.
Should you decide to refuse receipt of an item upon delivery, and the item is returned to us, we will issue a merchandise credit less all applicable shipping costs, and restocking fees.
We want you to be satisfied!
If you have any questions, or concerns please let us know by visiting our contact page. We will reply within one business day.